Service and Support
What would you like to know?
The benefits of SETPOINT® Service and Support
SETPOINT® offers near-endless possibilities to improve machine health and advance your digitalization strategy. But we also build long-standing customer relationships based on satisfaction, trust, and communication through various services focused on helping our customers. Our highly qualified, dedicated, and passionate service and support teams are on your side every step of the way, providing additional assistance when you need it.
Technical Support & Product Services
It’s okay to have questions. Our skilled and knowledgeable support and services teams are here to answer any of your questions or help you with any repair concerns. With teams in the U.S. and Germany, we offer technical support, calibration services, and more by phone, email, and live chat.
Diagnostic Services
Our Machine Diagnostic Services (MDS) team is trusted to deliver unbiased, accurate, and valuable diagnostics to provide a more detailed analysis of your machine’s health. Our capabilities include the following:
- Machinery malfunction diagnostics
- Field balancing
- Shop acceptance testing
- Field commissioning services
- Root cause and post-failure analysis
- Corrective action determination
- On-site data collection and evaluation
Other services
Training
Our training experts can share their extensive experience and knowledge to help further your team’s skill sets.
Long Term Service Agreements
LTSAs package our services together for routine maintenance, diagnostic support, and additional training for new employees.
Project Management
Our skilled team will help coordinate, install, interface, and commission your system, with minimal interruption to your operation.
