Service & Support

SETPOINT® is a complete market-leading solution that offers near-endless possibilities to improve machine health and advance your digitalization strategy. But it takes more to build the long-standing customer relationships we have with our customers. We build relationships based on satisfaction, trust, and communication through various services focused on helping our customers.

Our highly qualified, dedicated, and passionate service and support teams are on your side every step of the way to provide additional assistance when you need it.

Project Management


Our skilled project management team is here to help coordinate, install, interface, and commission your system with minimal interruption of your operation. Our objective is to ensure your solution is set up for optimal performance and meets your specifications from Day 1.

Service & Support
Service & Support

Diagnostic Services


Our Machine Diagnostic Services (MDS) team is trusted to deliver unbiased, accurate, and valuable diagnostics to provide a more detailed analysis of your machine’s health. Our capabilities include the following:

  • Machinery malfunction diagnostics
  • Field balancing
  • Shop acceptance testing
  • Field commissioning services
  • Root cause and post-failure analysis
  • Corrective action determination
  • On-site data collection and evaluation

Technical Support & Product Services


It’s okay to have questions. Our skilled and knowledgeable support and services teams are here to answer any questions or help you with any repair concerns. With teams in the U.S. and Germany, we offer technical support, calibration services, and more by phone, email, and live chat.

Service & Support



Our training experts want to share their extensive experience and knowledge to help further skill sets in machine monitoring, asset reliability, vibration analysis, and more. We offer a variety of training such as:

  • Private on-site training for you and your team.
  • Off-site training at our facilities and assistance in enrolling in public ISO Vibration Analysis CAT I – Cat IV certification training.
  • Remote courses and educational webinars that anyone can attend.

Long Term Service Agreements (LTSAs)


We offer LTSAs to package our services together to perform routine maintenance, diagnostic support, additional training for new employees, and a variety of other services, so you know your solution is working optimally year after year. Our LTSAs provide guaranteed service when you need it and book it, and you can be confident that everything you need is done when you need it.

Service & Support
Service & Support

Online Knowledge Base


Need instructions, data sheets, or manuals? No problem! Visit our extensive knowledge base to quickly and easily get any of the technical data you need.

Beyond The Products: A True Experience